1. Seamless Subscription Cancellation
You maintain full autonomy over your account and may cancel your active subscription at any given time with a single click via the "My Account" dashboard or the secure payment portal (Creem). Following a cancellation request, your Premium privileges will remain fully active until the expiration of your current, prepaid billing cycle. No further charges will be levied.
2. Non-Refundability Doctrine (Digital Service Exemption)
The services provided by Bitig are legally classified as "digital services performed instantaneously." Under the Consumer Protection Law No. 6502 and related international consumer regulations, the statutory right of withdrawal does not apply to instantaneous electronic digital services once performance has commenced.
Consequently, once a subscription transaction is authorized and access to the backend backup infrastructure is provisioned, Bitig adheres to a strict no-refund policy (neither partial nor full) for the active billing cycle.
3. Exceptions for Systemic Anomalies
In the isolated event of a verified systemic anomaly or technical glitch directly originating from our infrastructure that results in duplicate billing (double-charging), you may initiate a formal review by contacting our support team at infobitig@gmail.com. Upon validation of the duplicate transaction, a refund corresponding exclusively to the erroneously overcharged amount will be seamlessly routed back to your original method of payment.